It takes working together to overcome threats like COVID-19:
EMG has made several adjustments to safely continue the care of our patients consistent with the most current guidance from Governor Mills, the Maine CDC, and the American Academy of Ophthalmology. We continue to follow a strict protocol of screening and distancing, requiring all Patients and Staff to wear masks while in the building. We appreciate your patience and look forward to seeing you!
*If you have experienced or currently are experiencing a fever, cough, or other flu and cold like symptoms, please call 207.828.2020 to determine if you should postpone your appointment. If you have been tested and determined to be negative for COVID-19, please bring a copy of your results with you. If you have been tested and have not received your results, we will require you to postpone your appointment pending your test results.
What happened to my canceled appointment?
You have not been forgotten; we have a log of every appointment that was canceled and have started the process of rescheduling those visits. In rescheduling a particular appointment, we are considering several factors that include but are not limited to the date of the original scheduled visit as well as the severity and urgency of the vision issue. Meaning, an appointment that was canceled in March will have priority over an appointment canceled in April, so long as the April appointment can be safely postponed further. If we have not yet contacted you, we will be shortly and appreciate your patience and understanding.
What will my visit look like?
EMG is deeply committed to the health and safety of our patients, our staff, and our community at large. We are constantly adapting how we operate to safely provide patients with the high level of service and support needed to maintain or improve their vision-threatening conditions. If you are confirmed for a clinic or surgical appointment at this time, here is what you can expect upon arrival:
You will be . . .
- Greeted at the main entrance with hand sanitizer and given a face mask to be worn for the duration of your visit. If you come with your own mask, you may be allowed to continue to wear that mask.
- Interviewed by a registered nurse for a COVID-19 screening. You may be asked to reschedule your appointment based on the results of your screening.
- Please note that our staff is required to participate in similar screening activities prior to performing any work or interacting with other employees and patients.
- Escorted to the treatment room. This is to support social distancing and minimize any interaction with other patients.
- Companions and drivers will not be allowed entry to the building except in certain, extenuating circumstances.
First, we are honored that you trust us with your vision. However, if you have not previously been evaluated by an EMG physician and are concerned about a particular issue, we suggest you first contact your optometrist. We work closely with the optometrists in the state and work together to care for our community.
If you do not have an optometrist and believe you have an urgent situation, call (207) 828-2020 and we will help you connect with an optometrist in your area.
Things will look a little different. In response to COVID-19 we had to adapt so that we could safely continue the vision care that our community has come to expect. In many cases, we will ask that you see your optometrist for evaluation of any new issue. Your optometrist will refer you to our office as required.
Stay Connected To EMG:
- Call (207) 828-2020:
- 7 days a week, 24 hours a day: You may have to leave a message when you call, however our dedicated team strives to respond within the same business day and often within 2 hours of the your call. We appreciate your understanding if our response time seems delayed.
Follow recommendations from the State of Maine, Maine Centers for Disease Control (CDC) and Federal CDC. Practice social distancing, limit travel, self-quarantine, practice strong hand hygiene and cough etiquette, wear a mask when in public, and avoid touching your face. Below are some helpful links to keep yourself updated on best practices during this uncertain time. Stay safe and be well!