It takes working together to overcome threats like COVID-19:

EMG has made several adjustments to safely continue the care of our patients consistent with the most current guidance from Governor Mills, the Maine CDC, and the American Academy of Ophthalmology.  We continue to follow a strict protocol of screening and distancing, requiring all Patients and Staff to wear masks while in the building. We appreciate your patience and look forward to seeing you!

*If you have experienced or currently are experiencing a fever, cough, or other flu and cold-like symptoms, please call 207.828.2020 to determine if you should postpone your appointment. If you have been tested and determined to be negative for COVID-19, please bring a copy of your results with you.  If you have been tested and have not received your results, we will require you to postpone your appointment pending your test results.


12/16/2020: Response to Dr. Shah’s Address

Eyecare Medical Group does NOT have a COVID outbreak. Today, in his Maine CDC briefing, Dr. Shah announced a COVID outbreak at Eyecare of Maine in Waterville.  Some of our patients have confused our 2 practices.  Eyecare Medical Group is not associated with Eyecare of Maine in Waterville.

We want to take the opportunity to remind everyone that EMG has and will continue to do the following: Adhere to and goes beyond all CDC COVID guidelines and Governor Mills Executive Orders limiting the number of individuals in our building, screening everyone that comes into our building, requiring everyone to properly wear a face covering, installed bipolar ionization air filters into our HVAC system, continuously wiping down surfaces regardless of exposure but especially after they have been touched, as well as many other mitigating factors to protect our patients and ourselves.

We wish everyone good health during this current spike in COVID cases. Stay safe and keep everyone around you safe, together we will work through this pandemic.


Travel from Non-Exempt States:

It is mandated that all out-of-state travelers coming into Maine, as well as Maine residents returning to Maine, complete a 14-day quarantine upon arrival or take a COVID-19 test no more than 72 hours before arriving. Maine is strongly urging visitors to “Know Before You Go,” meaning they should get tested and receive their test results in their home state before traveling to Maine.

Exempted States:

New Hampshire / Vermont

What will my visit look like?

EMG is deeply committed to the health and safety of our patients, our staff, and our community at large.  We are constantly adapting to how we operate to safely provide patients with a high level of service and support needed to maintain or improve their vision-threatening conditions.  If you are confirmed for a clinic or surgical appointment at this time, here is what you can expect upon arrival:

You will be . . .

  • Greeted at the main entrance with hand sanitizer and given a face mask to be worn for the duration of your visit. If you come with your own mask, you may be allowed to continue to wear that mask.
  • Interviewed for a COVID-19 screening. You may be asked to reschedule your appointment based on the results of your screening.
    • Please note that our staff is required to participate in similar screening activities prior to performing any work or interacting with other employees and patients.
  • Escorted during your visit. This is to support social distancing and minimize any interaction with other patients.
  • Companions and drivers will not be allowed entry to the building except in certain, extenuating circumstances.
  • Surgery Patients should be ready to provide their driver’s cell phone number, if a cell phone is not available, a pager will be provided.

New Patients:

First, we are honored that you trust us with your vision. However, if you have not previously been evaluated by an EMG physician and are concerned about a particular issue, we suggest you first contact your optometrist. We work closely with the optometrists in the state and work together to care for our community.

If you do not have an optometrist and believe you have an urgent situation, call (207) 828-2020 and we will help you connect with an optometrist in your area.

Established Patients:

Things will look a little different. In response to COVID-19 we had to adapt so that we could safely continue the vision care that our community has come to expect.  In many cases, we will ask that you see your optometrist for evaluation of any new issue. Your optometrist will refer you to our office as required.

Stay Connected To EMG:

  • Call (207) 828-2020:
    • 7 days a week, 24 hours a day: You may have to leave a message when you call, however, our dedicated team strives to respond within the same business day and often within 2 hours of your call. We appreciate your understanding if our response time seems delayed.

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Stay Informed:

Follow recommendations from the State of Maine, Maine Centers for Disease Control (CDC), and Federal CDC.  Practice social distancing, limit travel, self-quarantine, practice strong hand hygiene and cough etiquette, wear a mask when in public, and avoid touching your face.  Below are some helpful links to keep yourself updated on best practices during this uncertain time.

Stay safe and be well!

Helpful Links:

Proper Hand Washing Technique:

How to make a mask: